As COVID descended upon the assisted care industry, many were unsure how they would survive. Providing education services for children with disabilities such as autism is not something that can be easily carried out remotely. As the healthcare crisis mushroomed into a potential years long drama, people were questioning whether the service providers could even survive.
This feeling of despair was facing most industries as they tried to desperately pivot their businesses to stay afloat. Organisations in sectors like e-commerce were well positioned to grow, others like the assisted care providers less so.
However, there have been some pioneers who have thrived. We can learn from their successes.
All businesses which have pivoted to digital have discovered one thing – a deluge of data. This deluge of data means that the next phase of growth out of COVID will be defined by two paradigms:
- Businesses harnessing their digitally generated data to enter a new phase of growth defined by:
- Cheaper and personalised marketing,
- Extended flexibility in delivery of services and products
- Better operating margins
- Businesses who are unable to leverage their digital assets and will continue to struggle throughout the crisis praying for it to end unable to meet the challenge.
The AEIOU Challenge
AEIOU is a provider of educational services to children with autism. Their mission is to provide early intervention that enables children with autism to live their best lives.
In early 2020, it became clear to their dedicated team that the year was going to be different. As the global economy grinded to a halt and social distancing became the norm, the staff began worrying that possible COVID outbreaks in their centres could shut them down.
However, they had a trick up their sleeve – the Little Steps educational platform.
Over the previous nine months, the AEIOU team had been working indefatigably with Biarri to bring a disruptive new technology to the industry which would:
- Remove the need for large paper folders transported around in trolleys;
- Improve the efficiency of staff content delivery;
- Make home based delivery possible and
- Create a treasure trove of digitally collected, consistent and high quality data to be analysed for deep treatment and progress insights
And it would be this final point which has the potential to not only revolutionise the disability care sector but all sectors.
But how? And why?
AI Driven Business Decisions
Like AEIOU, across the globe many businesses are in the final stages of a planned digital transformation or one brought on by COVID. Those businesses which have already completed this process are now looking for ways to leverage the data being collected by the new digital processes and turn it into value.
So what is the best way to do this?
By combining your data with intelligent analytical tools to help make better decisions.
Having good quality data in a consistent format, collected by digital channels, allows companies to apply powerful analytical tools to this information and use it to help understand:
- What will the future look like? I.e. make reliable predictions
- What is the best decision to make? I.e. optimise choices to maximise returns and organisational growth
The problem is that data driven, decision-making normally begins with the in-house development of low-tech tools to manually solve key business problems. As businesses grow, they must move their Excel sheets to the automation of core business processes via mathematical tools to enable better decision making. Why?
Replacing error prone, slow, manual and insecure processes with robust, fast, automated and secure AI tools enable new phases of growth.
By providing digital tools to make optimal decisions, front line staff can move from manual, repetitive and error prone tasks to high value scenario analysis and answer key questions for senior management around future states and optimal strategies. What does this achieve?
It increases the value output per employee via automation and outmaneuvers competitors with better decisions
The above activities are the core of an AI Driven Business Decisions and form part of an AI Driven Digital Transformation which you can read more about here.
AI Driven Value Creation
By using AI to create value, companies can begin the AI driven digital transformation journey as shown in the below image.
But how can a company climb this curve? The details of this transformation are represented in the following diagram.
With the early learning platform, AEIOU have built the foundation of their digital strategy and the logical next step in their transformation is ground-breaking. By digitally capturing the data on learning outcome improvements for children with autism, they can discover new methods that can transform the journey for some of society’s disadvantaged.
Even greater for AEIOU was that their digital platform, Little Steps, was ready as Australia went into lock down. They were able to leverage it to continue the challenging remote learning regime required to not interrupt the learning process for their children.
This wasn’t the first app Biarri had built to enable companies to thrive during the COVID challenge. Biarri has built over a hundred apps to help companies all along the journey of turning data into value.
What role does Biarri play in this transformation?
Biarri’s main value proposition is to help clients realise operational excellence in the way they run their business. The core of this is excellent, data driven decision making.
How do we do this?
Biarri catalyses AI driven business decisions by employing its cutting edge Workbench platform. The Workbench platform empowers Biarri’s customer base in the form of value-creating production tools.
In the words of businesses we work with, the benefits of a data driven approach leveraging mathematics are that it:
- Helps make better decisions
- Improves efficiencies & saves time
- Reduces cost
- Improves a business’ core product / service delivery
- Is easier to use than alternatives (e.g. better than Excel)
- Allows real time and scenario planning abilities
In AEIOU’s case we built a digital platform with plug and play analytical capabilities. This could tap into automated and optimised rostering tools and lead a true AI driven digital transformation. In the words of their CFO:
“The development process with Biarri has been a great success. The team went above and beyond to deliver on our requirements and were engaged, helpful and responsive in understanding the complex needs of our business. The challenge Biarri solved was complex, however, the entire process from development to operation was collaborative and professional and we look forward to continuing our partnership with them.“
Matthew Walsh, CFO, AEIOU
Does this apply to me?
Biarri delivers solutions to a wide range of industries. The mathematics which powers our AI knows no boundaries and one powerful model can underpin the efficiency gains in profoundly different industries, from aviation through to the healthcare.
To discuss how you can leverage your data and turn it into value, with AI Driven Business Decisions, reach out with the form below.